The problem looks like:
Faulting application spoolsv.exe, version 5.1.2600.2696, faulting module ZSR.DLL, version 6.20.1625.0, fault address 0x0001f979.
You can find a solution working for a while like MS KB324757. But I found almost same, working, and for my users made a small batch file.
Just make a file clean_spooler.bat and insert there:
net stop "spooler"
del /S /Q c:\windows\system32\Spool\Printers\*
net start "spooler"
and tell users to use it every time they has problems with damaged driver!