wtorek, 12 sierpnia 2008

HP LaserJet 1020 series spooler.exe problem

I have a common problem with users who has HP LaserJet 1020/1022 series. They have problem with commonly hanging up spooler service. I found some clues at hp business forum but nothing with working solution.

The problem looks like:
Faulting application spoolsv.exe, version 5.1.2600.2696, faulting module ZSR.DLL, version 6.20.1625.0, fault address 0x0001f979.

You  can find a solution working for a while like MS KB324757. But I found almost same, working, and for my users made a small batch file.

Just make a file clean_spooler.bat and insert there:

net stop "spooler"
del /S /Q c:\windows\system32\Spool\Printers\*
net start "spooler"

and tell users to use it every time they has problems with damaged driver!

4 komentarze:

Apollo pisze...

Very useful.
Had the same problem with the same printer, but this solved it.

burger pisze...

Awesome, easy fix, thanks heaps.

Javi Loureiro pisze...

Thanks a lot!

It solved my problem. I wasn't able to figure it out.

You saved me a lot of time.

Ale pisze...

Thanks a lot!
It work well!